HUB International

IBU Account Manager, Commercial Lines

3+ months agoLeamington, Canada

HUB International's vision is to be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our HUB Windsor or Leamington, ON offices are currently looking for a strong Commercial Lines Account Manager on Commercial small business accounts. This role is focused on growth and retention of a diversified book of business, includes servicing and driving new commercial business. is a great hands-on sales and service role. Join an entrepreneurial team!

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


  • Providing responsive and exceptional customized client service to all clients while managing all aspects of an existing book of business.
  • Work in a team based structure to retain and grow existing commercial portfolios.
  • Leveraging existing commercial networks to increase business.
  • Upsell existing clients. Place outgoing touch base calls.
  • Ensuring new business and retention targets are met, including by means of re-marketing.
  • Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.
  • Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.
  • Review exposures, design and recommend suitable insurance programs/solutions for existing and new clients
  • Prepare and/or approve marketing submissions, proposals & summaries of insurance
  • Negotiate and process renewal business and mid- term changes
  • Review and analyze claims and loss control issues and discuss with clients
  • Check policies, endorsements and other required and related documentation for accuracy
  • Managing abeyances and expiry dates
  • Accounts Receivables - assist in collection per Company standards
  • Complete all required sales reports and documentation required by the Company
  • Other miscellaneous duties as required
Qualifications and Experience:
  • Bachelor's Degree or College Diploma or equivalent work experience
  • RIBO license required
  • Knowledge of Commercial Insurance and Underwriting Principles an asset
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Experience on Epic or equivalent broker management systems
  • Strong organizational, time and client management skills
  • Effective interpersonal and communication skills both written and verbal
  • Strong team player with a proactive and customer focused approach
  • Strong initiative and follow up skills
  • Knowledge of diverse insurance policies and emerging insurance trends
Core Values:

Entrepreneurship - encouraging innovation and educate risk taking

Integrity - doing things right every time

Teamwork - working together to maximize results

Accountability - measure and take responsibility for outcomes

Service - serving customers, communities, and colleagues

HUB offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit

Client-provided location(s): Leamington, ON, Canada
Job ID: hub-952229897

Perks and Benefits

  • Health and Wellness
    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks
    • Commuter Benefits Program
    • Happy Hours
    • Company Outings
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement
    • 401(K)
    • 401(K) With Company Matching
  • Professional Development
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program