At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
General Description (Summary, Scope, Purpose)
The Enrollment Specialist is an administrative position that works under the daily direction and supervision of the Integration Specialist. This position is part of the Projects and Technology department and provides administrative support for the Project Analysis Teams as-well-as general office support functions.
Essential Duties and Responsibilities
- Perform membership adds, deletions, and changes in multiple online benefits enrollment systems and by email submissions to carriers
- Enters data into spreadsheets for purposes of enrolling a group, members, or recording and tracking work orders
- Phone and email communications with carriers to verify membership processing
- Communication with Client Care Advocates (CCAs) to solve enrollment issues or to confirm a work order is complete
- Creation and manipulation of spreadsheets for purposes of calculating premiums, for example: for a carrier change
- Completing applications for carrier changes and interacting with CCA to ensure accurate information is processed
- Loads and maintains all membership activities in Benefit Point
- Audits bills against enrollments to validate accuracy
- Provides general administrative support of the Project Analysis teams
- Answers main telephone line as needed to assist or redirect incoming phone calls
- Answers the team phones and communicate effectively with clients, taking notes and messages as needed
- Maintains organized filing systems
- All other duties and special projects as assigned
Ideal candidate exemplifies these skills: Analytical, organized, relationship oriented, technical, independent thinker, ability to multi-task, team player, communication skills, flexible, collaborative
High school graduate with an Associate's degree or Bachelor's degree in a business related field.
Licenses and Credentials
Must have or be willing to obtain a North Carolina Life and Health Insurance Licenses within 60 days of employment
Knowledge & Experience
Basic understanding of group health and employee benefits including ancillary coverage such as life, disability, and dental insurance is preferred.
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.