HUB International

Director, Technology Business Partner

2 months agoChicago, IL

The Director, Technology Business Partner will provide leadership and direction on the newly established Business Partner team. Reporting to the Vice President, IT Business Partner, this person will identify the critical business capabilities which are required to enable business strategy and meet business objectives. Will collaborate with Enterprise Architecture and the Business Analysis team to develop solution roadmaps. Will collaborate with business and IT executives, to prioritize and drive investment decisions taking a portfolio management approach. Strong EQ is a must. Success in this role is 100% dependent on ability to develop trust through relationship-building, both with senior business executives as well as with IT leaders and their teams. The Director, Technology BP will follow HUB's Business Capability Framework methodology, and be expected to continually enhance and adapt the framework over time. Seeking a leader, who will bring a perspective, contribute to the intellectual strength of the team, take action, and always drive for the best business outcomes.

This position may be hybrid in Chicago or Remote in the United States.

Job Description / Duties:

Leadership / Relationship Management

  • Establish strong relationships and high level of trust with key leaders in the business units
  • Grow strong relationships with IT colleagues; know how to navigate the IT organization, be able to inspire support and good business partnership throughout all levels IT
  • Help drive HUB's transformation to a culture of long-term business capability growth
  • Support the Director, IT Business Process in developing and implementing the BP team objectives and strategy; own and drive execution
  • As needed, be able to provide team leadership to support the Director, BP
Business Capability and Strategy
  • Collaborate with business leaders to identify business capability needs
  • Participate in IT strategy creation; align enterprise and Business Unit strategies
  • Work with Enterprise Architecture to develop solution investment roadmap
  • Help transform Business-IT investment planning so demand is understood and communicated within a framework that connects needs to business objectives and strategy
  • Continually learn the business; understand and be able to articulate business strategies, objectives and priorities to IT colleagues, functional leaders, and HUB executives
  • Support BU benefits realization; demonstrate how projects are driving desired business outcomes
  • Explain technical concepts and solutions to business audience
Portfolio Management / Governance
  • Plan and manage annual IT investment portfolio for BU's and corporate functions; develop budget and priorities collaborating with BU & IT executives, Finance, and the PMO
  • Coordinate with business unit counterparts to shape ongoing business demand to ensure alignment with overall business needs framework and BU strategy
  • With a mind on capacity and budget, bring a perspective on continual re-prioritization and investment trade-offs within the portfolio
  • Facilitate prioritization discussions; drive enterprise to the right IT investment decisions
  • Coordinate resources from across the PMO, Business Analysis, and Enterprise Architecture to analyze proposed initiatives
  • Own and drive business cases, collaborating with business stakeholders, PMO, and IT Delivery colleagues; define scope, ROI, risks, staffing requirements, and financial needs
  • Collaborate closely with the PMO Governance to constantly improve the Business Case intake and management process
  • Own and manage portfolio of IT-enabled business projects
  • Hold project managers and other implementation resources accountable for successful delivery of business outcomes
  • Participate in project and program steering committees
  • Be the voice of the customer; represent business interests on projects
Reporting and Tracking Continuous Improvement
  • Assess maturity of Business Partnership with BU's; collaborate with BU leadership to set tangible improvement goals; track quarterly progress and report periodic updates to BU
  • Show full cost transparency to business; enable business leaders to understand the value they receive for the budget they spend on IT services
  • Communicate closely with VP IT Infrastructure & Operations to ensure day to day services are delivered to business units at expected, according to SLA's
  • Build out and deliver IT health scorecards for the BU's
  • Bachelor's Degree, MBA a plus
  • 10+ years of IT leadership / management experience
  • 3+ years experience in a Business Partnership, Business Relationship Manager (BRM) or similar
  • Track record of developing and managing trusting relationship with executives and other leaders
  • Excellent at presentation and persuasion; know how to adjust message for the audience
  • Have worked with business executives in developing IT strategy and roadmaps
  • Deeply experienced at writing and presenting business cases within formal governance structure
  • Experience delivering highly complex IT programs and projects
  • IT investment portfolio management experience
  • Passionate about delivering business value to business partners and end users
  • Customer centric mindset that anticipates business needs and responds positively to feedback
  • Ability to lead and motivate others; demonstrating empathy and knowledge of personality types
  • High aptitude for explaining complex concepts to executive and business audiences
  • Deep experience in standard delivery methodology (waterfall and agile)
  • Proficient at driving transformational change in large organization with varied stakeholders
  • Proficiency in MS Office Suite, MS Project, Visio, and SharePoint
Highly Desired Qualifications:
  • Insurance or insurance brokerage industry experience
  • Fortune 100 or Big Consulting experience
  • Digital Product Management / Ownership
  • Have led or made significant contributions to a digital transformation program
  • M&A integration experience
  • Enterprise Architecture experience
Join a Winning Team at HUB International

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB's entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!


Department Information Technology

Required Experience: 10-15 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit

Job ID: hub-1644128684