HUB International

Customer Care Representative

3+ months agoVictoria, Canada

Hi, we're HUB! We are proud to be ranked 5th among the world's largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

  • Entrepreneurship: We encourage innovation and educated risk-tasking.
  • Integrity: We do the right thing every time.
  • Teamwork: We work together to maximize results.
  • Accountability: We measure and take responsibility for outcomes.
  • Service: We serve customers, communities and colleagues.
Why Join HUB?
  • An exceptional and welcoming company culture.
  • Excellent compensation, benefits, RRSP match and company perks.
  • Paid educational training and vast learning opportunities.
  • Room for advancement and growth within the organization.
  • A company that gives back and is active in the community.
We believe in our people - they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.

As an Auto Associate, you will advise new and existing clients in the branch on how to best protect their assets when it comes to automobile insurance. You will build relationships with clients, colleagues and dealership representatives to grow your professional network. You will offer solutions , proactively and creatively, using a diverse selection of insurance products while achieving performance targets. You will process a wide variety of auto insurance transactions . You will develop new business by cross selling and making referrals to Personal & Commercial Lines. You will have continuous learning and development opportunities to maintain licensing requirements and work towards your career goals.

Responsibilities
  • Build relationships with clients, colleagues and automobile dealership representatives to grow your professional network
  • Proactively and creatively offer solutions using a diverse selection of ICBC and private insurance products while achieving performance targets
  • Process a wide variety of auto insurance transactions including renewals, new plates, transfers, cancellations, debt payments and more
  • Develop new business by cross selling and making referrals to our Personal & Commercial Insurance Lines
Qualifications
  • Exceptional customer service skills
  • Excellent written and verbal communication
  • Ability to work in a busy, fast paced environment and handle high volumes of transactions
  • Weekend and Evening availability, depending on the needs of the branch
  • Willingness to obtain a Level 1 license
The employment offer is contingent upon completion of a successful background check

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com

#LI-POST

Department Sales

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Client-provided location(s): Victoria, BC, Canada
Job ID: hub-1954710505

Perks and Benefits

  • Health and Wellness
    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Wellness Program
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks
    • Commuter Benefits Program
    • Happy Hours
    • Company Outings
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement
    • 401(K)
    • 401(K) With Company Matching
  • Professional Development
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program