Commercial Lines CSR

CSR promote HUB's insurance products to new and existing customers. CSR works with a producer on a book of business, building up long-term relationships with them. They play a central role in maintaining the relationship with the client, and addressing the client's needs.
Principle Duties and Responsibilities (Essential Functions)

• Meeting existing clients' needs, including quotations, premium adjustments, endorsements
• Client enquiries, taking claims and handling renewals
• Prepare and monitor insurance submissions, proposals, and summaries of insurance
• Monitor the processing of binders, certificates and billings
• Take client calls and answer questions regarding coverages, accept and process online quotes,
• Act as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships
• Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer
• Collect premiums from clients in a timeline pursuant to HUB standards
• Utilizing third party systems for policy issuance
• Advocate for clients during claims process
• Other related duties as may be required from time to time
• Qualifications
• Minimum 2 years' experience in Commercial Lines
• College diploma and/or university degree or equivalency
• RIBO license; CIP/CAIB/CRM designations preferred
• Strong customer service focus with the ability to deliver positive customer experiences
• Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization, including executive
• Proficiency in typing and with computer applications, including MS suite
• Experienced in delivering client-focused solutions based on customer needs
• HUB International Ontario offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Department Account Management & Service
Required Experience: 1-2 years
Required Travel: No Travel Required
Required Education: High school or equivalent