Bilingual Customer Service Representative

Overview of Position:

Hub International's vision is to be the leading sales and service organization in the insurance industry.

Hub International in Toronto, Ontario is currently looking for a strong Bilingual Customer Service Representative (Commercial Account Assistant) to effectively support the account workflow for our Commercial Surety Programs Practice. This is an ideal role for an individual with strong customer service and French language skills working in a team structure. HUB will support you in obtaining your RIBO License if you meet our other requirements. You will learn from Debora Bonsignore, Vice President, Commercial Lines who has been with HUB for over 14 years and work with a strong account team well versed in our workflows, products and clients.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging wok environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

Primary Responsibilities:

An ideal candidate for this position will be someone who prides themselves on their top notch client service and who enjoys the thrill of a fast paced environment. This is a great opportunity to gain exposure to the best in the business. This role will be ideal for someone who is highly organized with strong analytical and communication skills and the ability to meet often tight deadlines. The ideal candidate will be able to think on their feet and come up with creative solutions to coverage problems.

This role provides support to an Account Manager and Account Associate in the Commercial Practice. The primary responsibilities include:

  • Execution of insurance certificates, binders, proposals, and processing of client documents i.e. endorsements and policies
  • Updating rate/premium histories and premium comparisons; calculation of PST, Invoicing, processing of journal entries, execution of premium finance forms, collection of aged receivables, as required, and correction of commission differences
  • Maintain/update Summary of Insurance (update as policy changes occur and at renewal)
  • Answering client queries and communicating with insurance companies
  • Inputting data into computerized database (uploading documentation to WINTAM) and setting up electronic client and prospect screens in Epic
  • Maintaining effective abeyance system
  • Maintaining filing system and set up of client files
  • Print and distribute renewal list to Account Manager and Account Associate at least 90 days before renewal
  • Print and distribute accounts receivable reports
  • Assist clients with Certificate Exchange
  • Update claims history on summaries
  • Provide assistance where required and perform all other duties as assigned by Account Manager and Account Associate

Qualifications and Experience:

  • Post-Secondary Education or commensurate work experience;
  • RIBO Licensed preferred or in progress
  • Bilingual in French: verbal and written desired
  • Surety knowledge or experience an asset
  • 1-2 years of customer service experience required
  • Proficient in Microsoft Office: Word, Excel and Outlook and other computer systems
  • Strong organizational, time and client management skills
  • Effective communication skills: verbal and written
  • Strong team player
  • Proactive and customer focused approach
  • Strong initiative and follow up skills

Core Values:

  • Entrepreneurship - encouraging innovation and educate risk taking
  • Balance - balancing corporate duty with personal growth
  • Integrity – doing things right every time
  • Teamwork – working together to maximize results
  • Discipline - focused on goals
  • Accountability – measure and take responsibility for outcomes
  • Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

  • LI-JL

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