Benefits Call Center Representative

    • San Diego, CA

ABOUT HUB:
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
THE OPPORTUNITY:
In the Benefits Call Center Representative role, the successful candidate will work in a call center environment providing benefits administration and customer support services via telephone and email. Successful candidate will act as a benefit advocate for our clients and help resolve employee benefit issues, as well as educate our clients on how to better utilize their health and insurance benefit plans by performing the following duties.
RESPONSIBILITIES:

  • Communicates with employers, employees, and insurance carriers to resolve benefit issues.
  • Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.
  • Works with team and supervisor to resolve complicated and escalated issues.
  • Works with a high volume of emails and calls.
  • Provides high quality of work with professional demeanor, technical accuracy and conformity to company policies.
  • Prioritizes problems and works through priorities.
  • Strong understanding of benefit plans, provisions and customer service skills is preferred.
  • Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
  • Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
  • Strong ability to multi task and handle a high volume of work.
  • Team Work - Supports everyone's efforts to succeed.
WHAT YOU BRING TO THE TABLE:
You are perfect for this opportunity if you ...
  • Bilingual in Spanish/English Preferred.
  • Ability to read, analyze and interpret health and insurance benefit summaries, explanation of benefits, and summary plan descriptions.
  • Able to work independently or in a group setting
  • Demonstrated oral and written communication skills with the ability to effectively interact with all levels within the organization
  • High school diploma/GED
  • Computer proficient with Microsoft Office Suite and Outlook
If this describes you, then keep reading.
WHY CHOOSE HUB?:
Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
  • Are seeking a progressive work environment at a rapidly growing organization
  • Have a desire to help others protect their future
  • Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
  • Are focused on learning and development to enhance your industry knowledge and expertise
  • Are a self-starter willing to invest time and energy to learn the technical aspects of our business
  • Believe in integrity and building success by developing relationships with others
LIKE US SO FAR?
Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!
Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.
Department Office Administration & Clerical
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
Department Office Administration & Clerical
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy at https://hubinternational.jobs/eeo/
E-Verify Program at https://hubinternational.jobs/e-verify/
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International provides property and casualty, life and health, employee benefits, and investment and risk products as an insurance brokerage with offices around the globe.

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