HUB International

Associate Program Account Manager

3+ months agoChicago, IL

Position: Program Account Manager Description: Service program business insurance clients, rounding out accounts and retaining existing accounts. Essential duties and responsibilities: Primary responsibility to answer incoming service requests from members of our program in a service center environment. Service and sell program business products to existing clients. Gather underwriting, pricing and supporting data in preparation for a renewal marketing submission. Cross-sell and support renewal efforts by generating a specific number of opportunities to the sales team. Generate applicable reports. Establish and maintain good working relationships with company sales representatives. Provide quality customer service to existing accounts. Update electronic file notes regularly. Assist in training other employees. Pursue professional studies and maintain familiarity with trends in the industry and new insurance products. Maintain a 90% overall quality control phone audit score. Place designated number of outbound renewal calls to existing clients and conducting policy reviews. Participate in a monthly professional development session. Perform other duties as assigned. Preferred Knowledge/Skills/Ability: Property Casualty License. CISR designation or similar. Meet Bonding requirements. Understand and analyze coverage forms and policies. Clear and concise written and oral communication skills. Organize, set and maintain priorities. Work with minimal supervision. Work normally scheduled hours and additional times as needed. Minimum two years' experience directly related to Property/Casualty. Actively pursue professional certificates/designations. Proven strong customer service skills. College degree preferred; will consider equivalent combination of education and experience. Basic knowledge of Microsoft office products. Intermediate knowledge of Applied Epic and agency rating software as defined.

Department Account Management & Service

Required Experience: 1-2 years

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Client-provided location(s): Chicago, IL, USA
Job ID: hub-145954837

Perks and Benefits

  • Health and Wellness
    • Wellness Program
    • HSA With Employer Contribution
    • Long-Term Disability
    • Short-Term Disability
    • Life Insurance
    • Vision Insurance
    • Dental Insurance
    • Health Reimbursement Account
    • Health Insurance
    • HSA
    • FSA
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks
    • Commuter Benefits Program
    • Company Outings
    • Happy Hours
  • Vacation and Time Off
    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • 401(K) With Company Matching
    • 401(K)
  • Professional Development
    • Access to Online Courses
    • Shadowing Opportunities
    • Mentor Program
    • Promote From Within
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program