Applications Support Specialist

About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Major Functions:
Support Functions

  • Serve as second/third level support for Broker Applications
  • Work with team members, internal staff, and vendors to research and resolve problems
  • Responsible for maintenance of assigned systems including scheduled utilities
  • Monitor application performance and develop recommendations for corrections and improvements
  • Monitor internal queue and work escalated tickets as they are assigned, understanding the importance of impact, urgency, and severity
  • May be asked to provide work direction for Level 1 support team
  • Documentation of resolution steps for a team knowledge base as well as a L1 knowledge base
  • As required, coordinate activities with technical support staff and operations management
  • Manage and administer application servers
Project Functions as required
  • Perform system, integration, and functional verification tests for software; coordinate user acceptance testing; review test results with user and obtain user approval
  • Develop and maintain computer system documentation including specifications through change controls, procedures, and other relevant information in accordance with defined standards
  • Implement software configuration and coding changes and coordinate the production move
  • Recommend solutions or alternatives to meet end-user needs or to help users perform their job more efficiently
  • Identify system impact of changes in the Company business, user needs, external business environment (i.e. Carrier Systems) and operating systems
Education, Knowledge, Training, Skills and Experience Required:
  • 2 to 3+ years' experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360)
  • 2 to 3 years' experience in the Insurance industry preferred
  • 2+ years' experience working with and administrating application back-ends/servers
  • Experience working in a distributed network environment preferred
  • Experience working with end users and providing production support preferred
  • Experience developing test plans and data, testing and verification of results preferred
  • Excellent interpersonal skills Excellent critical thinking abilities
  • Excellent oral and written communication skills
  • Evenings, weekends or non-regular hours may be required
Department Information Technology
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Associate degree (2-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .
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