Administrative Assistant

Company Summary:

HUB International is ranked 8th amongst the world's largest insurance brokers with 10,000 employees across North America. HUB International Atlantic continues to grow and we are looking for a passionate and professional Administrative Assistant to join our dynamic, fun and motivated team working out of our Saint John, NB office. This role is a combination of Administrative Assistant and Receptionist, also providing support to the President & CSO, HUB International Atlantic. Truly a diverse role! You will report into the Operations Manager, who understands what it takes to be successful in this role.


  • Professionally and courteously greet walk-in and over the phone clients to determine nature of business, and direct to appropriate team members
  • Handle all aspects of incoming and outgoing mail, faxes and emails as received
  • Document management from Insurer Portals and cross reference with client file
  • Maintain and respect company, client and employee information and treat with highly confidential nature
  • Maintain and order office supplies and purchasing goods
  • Take payments from insured, including processing, logging, issuing receipts and update client files
  • Prepare bonds, liability cards, finance contracts, certificates of insurance and binders and send request for information
  • Provide new business and renewals (Custom Team) to the Account Manager for review
  • Accept new policies, renewals (Custom Team), endorsements, and cancellations from incoming mail, downloads, insurer websites, etc.
  • Confirm that the company, producer commission, update named insured and address are correct in EPIC. Amend coverages and premium in Epic, and send to insured with cover letter and invoice for agency bill policies and cover letter for direct bill policies
  • Various activities as may be required that assist the Account Managers and Producers in their roles
  • Manage the calendar of the President & CSO, requiring interaction with both internal and external stakeholders including preparing meeting materials as required
  • Coordinate and process required licensing of employees
  • Assist with planning and arranging management travel, meetings and events

Qualifications & Experience:

  • College Diploma, and/or equivalent work experience
  • Minimum of 2 years' experience in a receptionist and/or administrative role
  • Knowledge of Commercial and Personal Lines Insurance Principles an asset
  • Strong competency with computers and the ability to learn new systems
  • Proficiency with MS Office Suite: Word, Excel, Outlook and PowerPoint
  • Strong organizational, time and customer service skills
  • Effective communication skills both verbal and written
  • Experience dealing with customers/ clients over the phone and in person
  • Strong initiative, proactive with solid follow up skills and the ability to multi-task
  • Customer focused with a team player and positive attitude

HUB Total Rewards:

Monday to Friday Work Schedule

35 hour work week

Competitive Salary

Company Paid Employee Assistance Program

Paid Vacation, Paid Sick Days & HUB Days-Personal Days

Education Reimbursement Program

Group RRSP Company Matching Program up to 2% of Base Salary

Recognition Programs

Group Benefits Plan (Health & Dental)

Health & Wellness Initiatives

HUB Employee Referral Program – Award for successful hires

Career Path at HUB:

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you are a driven, enthusiastic and customer focused individual, enjoy a positive team environment and want to contribute to a winning team, please apply now!

  • LI-JM1

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