Account Manager - Commercial Lines

    • Nashville, TN

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:

  • are seeking a progressive work environment at a rapidly growing organization
  • have a desire to help others protect their future
  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business
  • are focused on learning and development to enhance your industry knowledge and expertise
  • are a self-starter willing to invest time and energy to learn the technical aspects of our business
  • believe in integrity and building success by developing relationships with others
Summary of Position
The Account Manager-Commercial Lines is responsible for delivering excellent and efficient service through day-to-day account management of assigned accounts. The Account Manager has a direct impact on agency success by achieving client retention goals, effectively and consistently ensuring client satisfaction, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement. The Account Manager uses discretion and judgment in determining surety needs for clients and in carrier and client negotiations.
Areas of Responsibility include but are not limited to:
Client and Carrier Relations
Establishes and builds customer and carrier relationships; responds to client coverage inquiries; reviews contracts and agreements for insurance coverage compliance; addresses coverage issues; maintains accurate and complete client documentation; serves as a liaison between clients and carriers to resolve service issues and policy interpretation; critically analyzes and compares insurance plans to determine suitability; collaborates with Producers in policy review and delivery, meets with clients occasionally; identify ways to improve client service.
Remarkets renewals with carriers to include gathering information and reviewing applications and submissions for accuracy and completeness; negotiates terms, pricing and conditions with carriers; works with Producers to provide renewal information in accordance with renewal timelines; prepares summaries of insurance, schedules, and proposals; provides support in identifying client insurance needs, gaps in coverage and loss exposure; recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies.
Billing and Collections
Contacts clients regarding outstanding receivables; invoices clients; reviews and maintains accounting history, correcting any discrepancies as needed in order to maximize agency profitability.
Team Resource
Fosters an environment of innovation; serves as a mentor to Account Manager I(s) and AMA I and II(s); engages in proactive problem solving with Producers and clients; proactively uses, and supports use of, agency resources (outsourced partners, technologies, etc.) and processes in order to ensure efficient use of time.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .
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