Strategic Account Services Program Manager

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

  • Manages customer project delivery.
  • Revenue as detailed in Impact section.
  • Very large/ complex/ single or multiple region.
  • High risk.
  • High complexity legal and commercial issues.
  • Manages project financials including P&L.
  • Meets or exceeds SOAR approved budgets.
  • Provides reliable financial forecasts to HPS management.
  • Manages business development.
  • Identifies and develops new opportunities with client.
  • Supports early qualification and opportunity assessment for large and complex opportunities.
  • Acts as opportunity manager for high risk deals.
  • Manages client relationships.
  • Manages upper level client delivery relationships.
  • Frequently represents the organization to external customers/clients.
  • Manages project team.
  • Manages internal as well as external resources with a team size less than 40 people.
  • Mentors and encourages skill development of project team members.
  • Provides detail performance review input and development recommendations for team members.

Education and Experience Required:

  • First Level University degree.
  • 7 years experience in project management or in like roles/businesses.

Knowledge and Skills:

  • Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.
  • Speaks with authority to most layers of depth related to project management methods.
  • Makes use of and contributes to HP s PM Professions community.
  • PMP Certified.

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