Solutions Quality Manager
HP is the world's leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.
We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.
At HP, the future is yours to create!
If you are our Solutions Quality Manager in Singapore, you will have a chance to:
- Be the voice of customers to influence printing solutions (Mobile/PC printing, HP Smart, Apps printing) that delights the customers
- Understand new & emerging printing landscape/trends, and partner with R&D to develop Solution Roadmap
- Collaborate with printer segment leads to understand insights/needs of the different customers segment
- Develop Insights of top customers pain points & field issues to drive improvement in Customer Experience & Warranty metrics
- Manage field escalation to resolution
- Champion current product learning to development team
- Uphold solution quality and drive improvement for new products
Are you a high-performer? We are looking for an individual with:
- Bachelor or master's degree in data science/Analytics, Engineering, Science or equivalent.
- Preferred Data Science trained (knowledge of Python. R & JMP), PMP/PMI certification
- 7-10 years' experience
- In-depth knowledge of printing solutions & IT ecosystem
- Demonstrate ability to see big picture, broad thinking
- Strategic Thinking skills
- Experienced in presenting to Executive level, managing stakeholders
- Experienced in Complex Project management
HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore.
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