Senior Fraud Investigations Analyst

Leadership role within HP Fraud, Credit Collections team with primary focus on fraud investigations with a global span of control. Senior Fraud Investigations Analyst will mitigate risk and loss to HP by investigating and monitoring existing and potential fraudulent situations within HP financial payment transactions. Perform sophisticated data analysis, using software to identify potential credit and credit card fraud. Conduct internal and external investigations stemming from payment fraud attempts against HP. Visible focal point representing HP C&C for all material payment fraud attempts or losses.

Investigate Credit and Credit Card Fraud

  • Employs specialized skills and tools to analyze orders for key fraud indicators and to identify fraud trends
  • Conducts interviews with fraud suspects, customer victims, HP Fraud Analysts, MRC industry contacts, and Analytics ad Risk Modeling team members to obtain sufficient information to thoroughly identify a fraud attack and to author a credible, actionable internal fraud alert
  • Conduct investigations of organized external fraud individuals/groups
  • Formulates the course of action and provides direction to the affected stakeholders (i.e., fraud victims, fraud analysts, analytics and risk modelling team, HP Security, Law Enforcement)
  • Primary point of contact for victims of credit and credit card fraud. Investigate and resolve the claim or delegate appropriately
  • Primary point of contact for Credit Analysts, Fraud Analysts, Collectors, and HP Business unit partners suspecting suspicious activity involving credit or credit card fraud
  • By holding elevated access to sensitive credit card data and applications, he/she is a resource to internal business units for escalated transaction inquiries
  • Prepares timely, thorough, and concise written reports of investigations to Senior Management, Analytics and Risk Modeling, and Fraud Analysts

Data Analysis and Systems Knowlege

  • Specialized system knowledge: FQM – Fraud prevention tool expert level
  • Broad knowledge of fulfillment systems and business order flow
  • Elevated access to various systems – ability to see full credit cards
  • Expert MS Office knowledge
  • Current fraud trends are identified by analyzing and comparing new fraud data. The information is then used to update the fraud prevention tools to enable formulation of new strategies

Liaise with HP Frontline Business Units

  • The Fraud Investigations Analyst will develop and maintain a Fraud Awareness program for the frontline business units. This program is intended to educate and offer guidance on how to identify potential fraud, answer questions regarding suspicious transactions, and clarify the chargeback process. This guidance is provided primarily through a web portal to be created and over the phone or via email
  • Performs fraud awareness training
  • Act as a liaison with HP Global Security department during review of assigned fraud cases and assist with law enforcement and legal subpoenas
  • Establishes and maintains professional working relationships with HP customers, Global Security, HP Legal, order management, criminal justice agencies, other merchants, and the general public

Team Engagement

  • Operates as a member of the Analytics and Risk Modeling team and must also be able to work independently when performing fraud investigations
  • Updates ARM team and Fraud Analysts on fraud trends and provide direction for adjusting procedures to combat fraud attacks
  • Participates in a task forces or special projects as necessary
  • Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities
  • Expert knowledge in contacting and engaging shipping carriers to reroute fraud packages
  • Research hotlist/blocked orders to determine accuracy
  • Identify negative customer information and add to the negative list
  • Assists in the detection and prevention of fraud by analyzing high-risk orders for exceptions, oddities and case patterns (i.e. scoring, geo-location, trends, velocity, etc.)

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