Sales Operations Executive

HP's Graphics Solutions Business (GSB) is a worldwide leader in commercial and industrial printing solutions. The GSB portfolio includes Designjet, Indigo, Inkjet High-speed Production Solutions, Latex, Scitex, and Specialty printing systems. GSB's solutions are instrumental in driving the analog-to-digital transformation of the printing industry.

Due to expansion within our Large Format Division, we are currently hiring for a Sales Operations Executive to be based in Sydney, to join our growing SouthPac team.

As our Sales Operations Executive in GSB, you will have an opportunity to:-

  • Ensure SouthPac is aligned with APJ on timely and accurate sales funnel reporting
  • Work with SouthPac sales management team to make sure they are aligned with APJ on Rev Forecast, Sell through plan etc.
  • Present SouthPac sales status to APJ on a weekly basis
  • Provide a weekly funnel report and work with country sales team showing funnel development, shape and size and compare to flash and aspire; communicate with teams
  • Ensure this reporting is integrated as part of current monthly business calls
  • Ensure order forms are completed correctly before submission to APJ/GBU for processing
  • Track and monitor shipment plan and ensure installation is completed on time, to meet revenue recognition timeline
  • Escalate any issues to country management or APJ for additional support
  • Be responsible for credit Management, ensuring our Channel Partners/End Customers have enough credit facilities
  • Be responsible for dispute resolution, ensuring our channel partners and end customers have no overdue payments
  • Manage the execution of operational processes across a complete sales cycle to meet service level objectives and targets
  • Provide feedback on the ongoing development and improvement of processes and capabilities
  • Be responsible for confirming our Channel Partners understand HP Processes and adhere to our compliance matrix
  • Be the key contact point on HP Financial Services process – bridge between GSB Sales / HP Financial Services Sales team
  • Be the key IT contact point for all GSB IT related matters

To be successful in this role you will need:-

  • Tertiary level education with 3-5 years' experience in Sales Operations or a related discipline
  • Relevant experience in Sales/Channel or Finance Operations within the IT industry is preferred
  • Able to collaborate with senior level stakeholders and mobilize resources to resolve operational issues as well as contribute to longer term operational improvements
  • Strong organizational skills and the ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail
  • Excellent interpersonal skills and the ability to build relationships with internal stakeholders and external customers and channel partners
  • Ability to adapt quickly to changing environments with a high level of problem solving and decision making skills
  • Be a self-starter and able to work independently with minimal direction
  • Ability to analyze and resolve issues
  • Ability to communicate effectively at all levels from individual contributor to senior executives
  • Proficiency level skills with Microsoft Outlook, Word, PowerPoint and Excel.
  • Experience interfacing directly with customers and channel partners would be an advantage

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