Key Responsibilities
- Perform MPS/ PC&P Delivery Operations risk analysis in Presales phase.
- Reviews Customer / Deal detail requirements and advise on Invoicing Capabilities, infrastructure and MPS Customer Entitlement
- Advises Business on HP's capability to meet Customer requirements from Policy , Process , Tool and Capability perspective through MPS/PC&P Delivery Oeprations Opinion Form, analyzing the RISK from RFP to Signature.
- Understand and analyze financial aspects at engagement level: orders, revenues, costs, gross margin , P&L handling, forecast reports, account reconciliation, accrual/deferral
- Advise business on financial topics to enable effective, profitable and compliant handling based on GAAP
- Coordinate and act as communication lead between Sales, Delivery, Customer, HPFS, Credit & Collection, Finance, Procurement , Legal and back-office related functions
- Investigate, control and follow-up on accuracy and completeness of business required documents
- Advise on MPS processes and systems for contract changes, solutions for customer requirements, terms and conditions enforcement
- Support Process & Capabilities team in developing and improving procedures
- Ensure Audit readiness & compliance
- Acts as a country/regional expert on Del Ops related matters
- Act as a focal point of contact for escalations related to Compliance issues.
- Monthly sample audits and reporting results to the vendor and HP management
- Relaying all policy changes and enforcing current policy when questioned by the vendor and/or the Business
- Educating/Consulting the vendor as needed when requested by HP Management/Business/Vendor
- Direct relationship with WW compliance team to enforce policy and act as a liaison to represent the region
- Presenting & making recommendations for OA audit results for the monthly, annual OEA, and any external audits performed
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Key Experience Desired /Feeder Positions to Role
- First-level university degree or equivalent experience; advanced university degree preferred.
- Minimum 5-10 years of related experience, preferably in customer service
- Minimum 5 years in Contract management or financial management.
- Financial systems and Contractual MPS processes experience
- Consulting, negotiating and influencing experience
Key Competencies/Selection criteria
- Customer oriented mindset
- Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Self-motivated and directed, results oriented
- Creative thinking for new solutions development
- Strong research and analytical skills
- In-depth understanding of core HP businesses and the revenue cycle.
- Strong knowledge of Microsoft Office tools, particularly Excel, Word and PowerPoint
- Solid financial and business acumen