Quality Audit Program Manager

Job Description - Quality Audit Program Manager

As the Americas Quality Audit Program Manager at HP you will be responsible for preparing, supporting, and conducting internal and external quality audits. You will be required to work with external representatives and department and company leaders to develop schedules, review documents and procedures, gather and evaluate information related to quality, and summarize and report findings. You will be expected to maintain a working knowledge of quality systems, methods, and processes in order to conduct audits or advise and consult with customers. Other duties may include maintaining quality systems, contributing to improvement projects, and supporting customers or activities to resolve non-conformances.


  • Plan Audit Objectives and Schedule
  • Assist with the development and maintenance of Internal Audit Schedule
  • Gather information from production, service, development and supporting activities
  • Analyze department quality systems and previous audit information from multiple sources
  • Lead Auditor: assist with audit team selection and audit plan preparation
  • Represent the audit team with management of the audited area

Conduct Quality Audits
  • Perform planned and periodic internal quality system assessments
  • Gather relevant information from personnel about the approach, deployment, and results of processes and systems
  • Identify non-conforming conditions requiring corrective actions, strengths, and opportunities for improvement
  • Analyze findings and create summary presentation
  • Facilitate closing meeting to review and interpret results with management
  • Compile and issue a formal report detailing results
  • Follow up on audits to ensure that solutions/corrective actions are implemented
  • Initiate action to prevent the occurrence and recurrence of non-conforming conditions
  • Assist with determination of corrective actions and continuous improvement

Support External Audits (ISO Registrar, Customer)
  • Respond to auditor request
  • Coordinate audit schedule and logistics
  • Prepare audit participants and areas
  • Participate or conduct tour
  • Coordinate post audit follow-up

Support Improvement of the Quality Management System
  • Maintain and improve the quality management system through assessment and sharing best practices
  • Support improvement of the quality assessment process
  • Participate in quality improvement projects
  • Provide access to standards and documentation
  • Assist or develop and maintain HP's Quality Manual and internal procedures
  • Update QMS to meet current system requirements

Provide Customer Support
  • Communicate assessment findings with stakeholders to ensure intentions and conclusions are fully understood
  • Consult with company or department representatives regarding quality requirements
  • Assist in the development and implementation of a Quality Management System for assigned sites, departments, or areas

Knowledge and Skills Required:
  • Ability to coordinate efficiently with HP sites to plan, execute audits and follow-up
  • Excellent problem solving, presentation, and communication skills
  • Ability to work independently or in teams
  • Preferably with knowledge of ISO 9001
  • Provide leadership and assist sites to implement audit deficiencies
  • Experience/Knowledge in Semiconductor Manufacturing

Education & Experience Required:
  • Degree in Engineering or equivalent
  • Preferably attended Lead Assessor course in ISO 9001, and quality tools (FMEA, SPC, PPAP, MSA, 8D)
  • 3 to 5 years of work experience in QMS Audits or experience in managing and maintaining quality management system in IT industry

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