Printer Field Technical Support Representative

Field Service Technician - printers

Location: Covington, VA or Lynchburg, VA or Roanoke, VA

Do you have experience with adding drivers, configuring printers and changing toners? We want you! This position is not an IT position

This position is for break-fix only, some network diagnosis is possible.

  • Diagnose and repair print devices at customer sites.
  • Interact with Customer to ensure customer satisfaction following established procedures.
  • Perform installations, entitlements & setups, maintenance, and repairs on customer printer equipment.
  • Deliver standard services.
  • Provide break-fix reactive support and installation for volume and value products.
  • Provide break-fix proactive support.

Education and Experience Required:

  • Minimum Diploma/ Associate Degree (technical field) or equivalent certification with less than 1 year working experience.

Knowledge and Skills:

  • Relevant printer product/company knowledge.
  • Moderately complex troubleshooting skills.
  • Basic analytical and communications skills.
  • Proficient in professional oral, written and telephone communication skills.
  • Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions.
  • Ability to maintain ongoing relationships with customers, peers and support partners.
  • Ability to effectively interact and communicate with people at operation levels.
  • Perform reporting and administrative functions. Manage time effectively.
  • Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements

Other requirements:

  • Must have a clean driving record. Company vehicle provided.
  • Territory is Covington, VA

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