Partner Account Operations Manager with Croatian/Serbian

Our Sales Operations Team is looking for an AOM in Prague! If you are passionate about customers and solutions - Join us to embark on a diverse and exciting career path in a dynamic, high-tech environment. Our teams are creative and friendly, providing a wide range of sales operations related activities at HP.

Responsibilities:

  • Manages the operational business relationship of mid-size to large domestic accounts; serves on the account team.
  • Conducts and reviews highly complex operational analysis.
  • Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
  • Represents the customer/partner needs and provides business requirements for projects of moderate to high complexity.
  • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
  • Consults and advice on operational matters of medium complexity to internal clients at peer levels and above.
  • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.


Education and Experience Required:
  • Master or Bachelor Degree.
  • 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
  • 1-2 years of experience supporting large accounts.


Knowledge and Skills:
  • Excellent communication skills (e.g. written, verbal, presentation);
  • Mastery of English language.
  • Knowledge of Croatian/Serbian language.
  • Developing consulting, negotiation and influence skills.
  • Solid understanding of core HP businesses and the revenue cycle.
  • Superior research and analytical skills.
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Demonstrated project management skills such as planning, execution and implementation.
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
  • Proven ability to establish and maintain good relationships with external customers/partners on a peer level and one level above
  • Basic financial and business acumen.
  • Ability to identify and implement customer-specific process improvements.


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