Operational Support Consultant
- Guarantee monthly / weekly metrics to review the team performance.
- Guarantee an effective Governance Model with Stakeholders.
- Create reports and analysis based on Business requirements.
- Review and understand Business Process Updates in order to measure what's needed-
- Process 1:1 sessions to review productivity levels.
- Ensure Staffing levels are aligned to the volume expected.
- Take escalations for urgent request from stakeholders and by management.
- Provide feedback to management regarding gaps found on agent's performance.
- Identify improvement opportunities for the team and recommend actions to Management.
Meet Some of HP's Employees
Elizabeth focuses on the HP consumer experience, scaling best practices across premium consumer notebooks, testing products before public release, and crafting the compelling story of their design and performance for press workshops.
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