Operational Process Management Analyst

Responsibilities

  • Deal Manager is responsible to validate and ensure compliance for eligibility for determine deals to a specific partner.
  • Executes processes such as commercial policies analysis (bitacora), letters creation within 2BD and deals approval or rejection within 5BD.
  • Provide feedback and accurate information to our internal/external partners, to provide answer to the partners inquires within 1BD (generic mailbox).
  • Participate and collaborate with the internal/external partners training to improve the process efficiency and knowledge.
  • Contributes to continuous process refinement and improvement.
  • Evaluates a variety of common business issues and recommends course of action.
  • Ensure the record management for the deal registration process.
  • Collaborate with Program Manager, Program Lead, and key program stakeholders.
  • Produces analyses and reports using business applications.

Requirements:

  • First year university or similar experience
  • At least one year of Customer service or Sales Operations experience
  • Intermediate Excel
  • Reporting experience
  • Strong analytical skills
  • 80% English Level
  • Excellent communication skills
  • Salesforce desirable

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