MPS Deal Assurance Specialist (EMEA)
Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it's who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.
Managed Print Services (MPS) provide an optimized print environment for Enterprise customers, including imaging and printing devices, software, supplies, management and support, assessments, and workflow processes. MPS is part of the Print Services organisation sitting within Imaging, Printing & Solutions.
The Print Services EMEA Deal Assurance team represents the delivery organisation in strategic pursuit opportunities, working alongside the pursuit teams to ensure the costs and delivery methodologies are defined. Once the contract is signed, the Transition & Transformation team coordinates all deployment activities across multiple countries to implement the new MPS contract.
The Deal Assurance specialist performs two roles that are linked to the different service deliverables in the delivery organisation. They require involvement of different internal stakeholders, but should be presented consistently in front of pursuit teams and customers.
Working as part of the value services team in EMEA, the role will be to influence and coach the sales and pursuit teams to utilise standard Value service deliverables wherever possible in customer proposals (Product ordering/leasing, Account Delivery Management services, Reporting, fleet optimisation, helpdesks, transition and transformation). Where the customer requirement varies from the standard service methodology, the successful applicant will be expected to design and document the service process alongside subject matter experts and ensure it is costed appropriately.
Working as part of the CS Managed Services Tower in EMEA, the role will be to influence and coach the sales and pursuit teams to utilise standard Volume service deliverables wherever possible in customer proposals (Call Management, Break-fix services, multi-vendor services, solution support, supplies delivery).
The roles will stay engaged throughout the sales cycle ensuring any changes in the solution during the negotiations is appropriately reflected in the service design and the costing provided to the pursuit team. It is expected that the role will also progress into risk management and service delivery resource sizing as the experience of the individual grows and the sharing of skills and workload develops across the wider team.
As expected of a pursuit team, there will be periods of pressure as deadlines approach and working outside of normal office hours during these periods is not unusual.
Education and Work Experience required
- Bachelor of Arts/Science or equivalent degree in computer science or related area of study
- IT Service/IT Operations background or relevant industry experience
- Extensive experience in Managed Print Services Delivery is a MUST
- Process engineering and management
- P&L/Cost/Budget management
- Demonstration of project management skills
- Awareness of sales cycles and experience of working part of a pursuit team
- Solution design experience advantageous
- Analytical; attention to detail
- Team player
- Focus on customers
- Design and deliver presentations
- Programme management
- Risk and Change Management; ITIL certified
- Advanced in MS Office, VISIO
- Negotiate effectively
- Fluent in written and verbal English; another European language would be an advantage
We are the re-inventors.
At HP, we believe in the power of ideas and that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them.
At HP, we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. This is how ideas and people grow.
We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create.
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today- we are eager to learn more about you. If you know a friend who may be a fit for the job please refer them.
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