Managed Print Services Transition Manager

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

  • Establishing and ensuring that appropriate TTM processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, communications etc.) as listed in the SOW.
  • Managing the Transition program for all HP functions (MS, HR, Procurement etc) and co-ordinates all the PMO internal and external project activities.
  • Leading the overall Transition/Transformation team during Pursuit and/or Transition/Transformation phases of the deal.
  • Manage/support Transition Managers in execution of Transition (project) activities.
  • Selecting and assigning Project Managers to head each aspect of Transition/Transformation including: Technical Towers, HR, Finance and administration, Assets, 3rd party contracts, Governance, etc.
  • Assisting in acquiring staff and material resources for the Transition/Transformation programs and associated projects.
  • Ensuring that all Transition/Transformation Project Plans are consistent, congruent, and integrate with the overall Deal Project Plan and customer Transition/Transformation plans. Lead and manage the execution of the Project Plans.
  • Financial management for Transition/Transformation activities, including setting budgets, approving forecasts. NOTE - budgets are set by the OSC and OC - TM collects cost data from Tower Leads.
  • Supporting the Project Managers of Transition/Transformation projects in developing each project's scope of work, estimates, schedule and risk.

Education and Experience Required:

  • 3-5 years managing IT/Transition implementation projects.
  • 5+ years Project Management experience.
  • 5-7 years industry experience.
  • 3 year experience with printing solutions
  • Project Management Professional (PMP) Certification required within 3 to 6 months of hire.
  • Must have an Undergraduate Degree (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience)).

Knowledge and Skills:

  • Basic knowledge of ITIL or ITSM.
  • Project management skills.
  • Risk Management skills.
  • Skilled at Transition Rollout.
  • Advanced Knowledge of TTM.
  • Manage Major Projects and Programs.
  • Apply effective project management methods.
  • Analyze and resolve problems.
  • Focus on customers.
  • Design and deliver presentations.
  • Influence management in defining customer needs.
  • Negotiate effectively.
  • Manage Transition/ Transformation project financials.
  • Manage variable workforce.

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