Learning & Development Delivery Specialist

We are looking for a Learning & Development Delivery Specialist with strong background in adult education to be accountable for training and developing employees on products and processes.

Key Responsibilities

  • Participates in new process, program and system implementations and/or design within a single function, business, or geography.
  • Delivers employee support services in assigned areas.
  • Uses assigned and/or select delivery mechanisms to ensure consistency and effectiveness.
  • Contributes to process improvement and achieves assigned tasks.
  • Executes processes to resolve employee/HR support issues/cases.
  • Contributes to resolution of client escalations with HR functions and partners.
  • Implements processes or improvements to optimize the customer experience globally.
  • Participates or contributes to virtual teams to achieve various program objectives and incorporates collective input.

Education and Experience Required
  • First level university degree; advanced university degree or equivalent experience preferred.
  • 2-3 years training or related experience.
  • Strong background in adult education.

Knowledge and Skills
  • Good collaboration, communication, administrative, problem- solving/troubleshooting and customer service skills.
  • Good working knowledge of training function processes and programs.
  • Good knowledge of soft skill strategies and other customer centric strategies


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