Laserjet Technical Marketing Engineer

2 months agoBoise, ID

The PHS Quality organization has an exciting and important opportunity available for a Technical Marketing Engineer for the development and support of LaserJet assets, primarily focused on HP solutions/software/firmware.

In this position you will work with critical printing assets in the PHS organization, with direct impact on the customer experience.

This role provides a great way to get lots of hands on experience with HP's home and small business customers, customer support and HP's R&D labs. Technical Marketing is an inspiring and challenging function where engineers can make a big impact to our business by influencing future products and directly interacting with our customers.

Main Responsibilities

  • Customer advocate and quality champion within GBU
  • Interact directly with R&D development teams to root cause customer found defects
  • Lead and manage complex field escalations, including direct customer interaction
  • Participate and influence the development of future products and solutions
  • Develop white papers, technical notes, support and training material
  • Support early evaluation programs from a firmware and software perspective

Education and Experience
  • Bachelor's or Master's degree in Engineering, Computer Sciences, or equivalent

Knowledge and Skills
  • Strong decision making and leadership skills, ability to coordinate cross-functional teams
  • Strong troubleshooting skills and problem solving resolution in complex systems
  • Strong desire to work directly with customers
  • Ability to multi-task and deal with time-sensitive situations
  • Positive attitude and teamwork spirit, especially with remote teams
  • Self-starter and strong pro-activeness behavior
  • Strong written and verbal communication skills

About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you.

Soare we. We love taking on tough challenges, disrupting the status quo,and creating what's next. We're in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves. We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you're more innovative and that helps grow our bottomline. Come to HP and thrive!

Job ID: 3067804