Junior Customer Support Supplier Manager
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Our Customer Support (CS) supports HP's organization that includes personal computers, technical workstations, printers, graphics solutions, managed-print services and internet services. The CS organization is committed to delivering the best customer experience and service delivery.
To ensure a differentiated customer experience and to make sure service level targets are met for break and fix services in Nordic countries, we are hiring a Junior Customer Support Supplier Manager
What will your day in this role look like?:
As you cover various key HP business units you will be working actively to build a relationship with your various stakeholders across the company and with external customer support suppliers. You'll be engaged to lead solutions for customer problems, and in order not to do so only reactively but also proactively you have a good insight in customer performance data. You are the kind of person that likes to know and analyze based on real data to get insight in performance, timing, budget and satisfaction. With these insights you'll be able to coordinate End to End across support delivery in the country. Also you'll proactively contact unsatisfied customers and consolidate/report their feedback and report recurring problems and propose resolution.
You will work with the General Western Europe (GWE) regional team for planning and implementation of new support initiatives and support in creating an effective communication plan and governance model in the country between sales and support. From time to time you will visit customers and you will help prepare customer visits.
You are a person that enjoys working with a large group of people, building and maintaining a relationship, delivering and excellent customer experience internally and externally. In the meanwhile, you know how to keep organized in a high paced and dynamic environment, due to your strong analytical skills and ability to see problems as challenges that can be solved rather sooner than later! You have a strong empathic ability, you're not afraid to challenge the status quo and are able to effectively communicate.
You are a process-oriented person who focuses on getting things done, rather together then alone, meaning that you are not afraid to ask for help, able to delegate and enjoy to work in a team to guarantee success.
In short: As the successful candidate you will be entirely customer centric, possess good verbal and written communication skills, have the ability to help teams to achieve common goals, read and analyze data and have a prevention and growth mindset.
Education and Experience:
- You have gained a Bachelor's or Master's degree in business or IT
- You have some experience in the related field of services and/or supply chain management, which can be from experience during your studies in a customer contact center.
- Ideally you gained experience in operations management and related skills of production supervision, backlog management, process management, escalation management, customer issue solving and supplier management.
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them
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