Internship in CS EMEA CC Telecom Operations

Job specifics/responsibilities:

  • Overall Telecom project support of the Telecom Ops management
  • Assist the business units in CS EMEA in their requests/incidents when dealing with HP IT telecom
  • Manage the CS EMEA regional documentation about telecom access systems
  • Work independently on the given tasks
  • Proper communication to all involved parties regarding all telecom executed tasks/projects

Key deliverables/accountabilities:

  • Manage Operational Issues to ensure Business Continuity
  • Meet commitments
  • Productivity & efficiency

Working relationships:

Internal:

  • Other HP Call Center Organizations in EMEA, AMS and APJ
  • HP IT
  • HP Global Telecom
  • CS EMEA
  • CS Global
  • HP Legal

External:

  • Telecom Carriers and vendors – i.e. Orange, Nuance etc.
  • HP Business Partners – Convergys, SiTEL etc.

Education (degree) and professional experience required:

  • Bachelor/Master degree or equivalent in Telecommunications
  • At least 1 year experience in telecommunication field (is a plus)

Other requirements:

  • Fluency in English is a must (other language is a plus)

Personal skills and qualities:

  • Good analytical and problem solving skills
  • Excellent communication skills
  • Initiative and creative
  • Project management skills and affinity
  • Team player
  • Presentation skills
  • Accuracy and precision
  • Planning and organizational skills
  • Ability to work under pressure
  • Time management skills and ability to work with tough deadlines
  • Ability to work on multiple tasks at the same time and ability to prioritize
  • Ability to properly conduct technical documentation
  • Ability to work with business processes
  • Ability to work in multicultural/international environment
  • Positivity and Perseverance

Technical skills (procedures and documents the employee has to be acquainted with):

  • Experienced user of MS Office Tools
  • Good knowledge of IVR/Telephony call flows and infrastructure is a plus
  • Share Point Asset management

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