Primary responsibilities:
The installation leader will lead the press installation daily routines from components arrival to customer site till press handover to customer according to predefined criteria. His main responsibilities will be:
- Leading an installation team of several field HW and application service engineers
- Coordination of supporting teams tasks such as riggers company and customer sub-contractors
- Track, report and communicate installation progress to customer and HP management
- Sets expectations with customers based on defined parameters
- Act as the technical leader of the installation on site
- Resolve routine installation technical incidents independently. Work with team members to resolve more complex incidents
- Participate in Customer Expectation management as part of escalation process
- Participating in Building relationship with management in assigned accounts
- Identify and initiate improvement actions for installation process
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Requirements:
- Particle engineer with 2-5 years working experience in customer supporting activities
- Communicate (verbally and Written) effectively to technical level and first-level management within an organization.
- Fluent English- must, other languages -advantage
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures)
- Conceptual understanding of IT environments
- Willingness to travel extensively- At least 60% abroad