Installations Leader

Primary responsibilities:

The installation leader will lead the press installation daily routines from components arrival to customer site till press handover to customer according to predefined criteria. His main responsibilities will be:

  • Leading an installation team of several field HW and application service engineers
  • Coordination of supporting teams tasks such as riggers company and customer sub-contractors
  • Track, report and communicate installation progress to customer and HP management
  • Sets expectations with customers based on defined parameters
  • Act as the technical leader of the installation on site
  • Resolve routine installation technical incidents independently. Work with team members to resolve more complex incidents
  • Participate in Customer Expectation management as part of escalation process
  • Participating in Building relationship with management in assigned accounts
  • Identify and initiate improvement actions for installation process

Requirements:

  • Particle engineer with 2-5 years working experience in customer supporting activities
  • Communicate (verbally and Written) effectively to technical level and first-level management within an organization.
  • Fluent English- must, other languages -advantage
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures)
  • Conceptual understanding of IT environments
  • Willingness to travel extensively- At least 60% abroad

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