Inside Sales Representative

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Roles & Responsibilities of Inside Sales Agent

  • Manage a high volume of Small and Medium Business inbound and outbound customer phone calls, emails, chats, and orders in a structured sales contact center environment
  • Create a positive customer experience by providing a complete, customized, and professional experience
  • Promote and sell products, services, and supplies to a diversity of customers
  • Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
    • Building rapport
    • Maintaining a professional and respectful demeanor
    • Discovering and evaluating customer's needs and/or concerns
    • Using available tools and resources in order to provide accurate and complete information
    • Positioning products and services that align with the customer's needs/interests
    • Anticipating and addressing objections
    • Closing the sale
  • Document customer, order, and account information accurately and completely
  • Develop and maintain a working knowledge of HP shopping products/services, systems/tools, policies/procedures and processes
  • Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence

  • Associate or Bachelor Degree preferred
  • 5+ years Business to business Experience
  • High technical aptitude preferred which includes but is not limited to:
    • PC & Printer knowledge (product, system, configuration)
    • Server knowledge
    • Lease/subscription knowledge
    • Account Pipeline experience
    • Account Management experience
  • Requires ability to:
    • work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
    • be available to work extra hours as call volumes and business need requires
    • be reliable and dependable with respect to attendance and schedule adherence
    • be self-driven and motivated
    • sell, cross-sell, and up-sell both Consumer and Commercial products and services with confidence and credibility
    • demonstrate knowledge of how information technology impacts the success of a business
  • Candidates demonstrate the ability to:
    • multi-task within all contact channels including phone calls, emails and chat
    • navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
    • communicate effectively and efficiently (verbally and in writing)
    • organize and manage time efficiently while paying attention to detail
    • think big picture and as an entrepreneur
    • work independently/solve problems with limited direction and support
    • embrace and champion change
    • remain open and responsive to coaching and feedback provided by a variety of individuals
    • act with integrity; promote and model the core values
    • take ownership of their personal growth and development, as well as that of performance
    • maintain a professional and positive demeanor
    • adhere to assigned schedule

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