Roles & Responsibilities of Inside Sales Agent
- Manage a high volume of Small and Medium Business inbound and outbound customer phone calls, emails, chats, and orders in a structured sales contact center environment
- Create a positive customer experience by providing a complete, customized, and professional HP.com experience
- Promote and sell HP.com products, services, and supplies to a diversity of customers
- Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
- Building rapport
- Maintaining a professional and respectful demeanor
- Discovering and evaluating customer's needs and/or concerns
- Using available tools and resources in order to provide accurate and complete information
- Positioning products and services that align with the customer's needs/interests
- Anticipating and addressing objections
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Closing the sale
Requirements:
- Associate or Bachelor Degree preferred
- 5+ years Business to business Experience
- High technical aptitude preferred which includes but is not limited to:
- PC & Printer knowledge (product, system, configuration)
- Server knowledge
- Lease/subscription knowledge
- Account Pipeline experience
-
Account Management experience
- Requires ability to:
- work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
- be available to work extra hours as call volumes and business need requires
- be reliable and dependable with respect to attendance and schedule adherence
- be self-driven and motivated
- sell, cross-sell, and up-sell both HP.com Consumer and Commercial products and services with confidence and credibility
-
demonstrate knowledge of how information technology impacts the success of a business
- Candidates demonstrate the ability to:
- multi-task within all contact channels including phone calls, emails and chat
- navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
- communicate effectively and efficiently (verbally and in writing)
- organize and manage time efficiently while paying attention to detail
- think big picture and as an entrepreneur
- work independently/solve problems with limited direction and support
- embrace and champion change
- remain open and responsive to coaching and feedback provided by a variety of individuals
- act with integrity; promote and model the core values
- take ownership of their personal growth and development, as well as that of performance
- maintain a professional and positive demeanor
- adhere to assigned schedule