Inside Sales Representative

Roles & Responsibilities of Inside Sales Agent

  • Manage a high volume of Small and Medium Business inbound and outbound customer phone calls, emails, chats, and orders in a structured sales contact center environment
  • Create a positive customer experience by providing a complete, customized, and professional HP.com experience
  • Promote and sell HP.com products, services, and supplies to a diversity of customers
  • Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
  • Building rapport
  • Maintaining a professional and respectful demeanor
  • Discovering and evaluating customer's needs and/or concerns
  • Using available tools and resources in order to provide accurate and complete information
  • Positioning products and services that align with the customer's needs/interests
  • Anticipating and addressing objections
  • Closing the sale

  • Document customer, order, and account information accurately and completely
  • Develop and maintain a working knowledge of HP shopping products/services, systems/tools, policies/procedures and processes
  • Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence

Requirements:

  • Associate or Bachelor Degree preferred
  • 5+ years Business to business Experience
  • High technical aptitude preferred which includes but is not limited to:
  • PC & Printer knowledge (product, system, configuration)
  • Server knowledge
  • Lease/subscription knowledge
  • Account Pipeline experience
  • Account Management experience

  • Requires ability to:
  • work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
  • be available to work extra hours as call volumes and business need requires
  • be reliable and dependable with respect to attendance and schedule adherence
  • be self-driven and motivated
  • sell, cross-sell, and up-sell both HP.com Consumer and Commercial products and services with confidence and credibility
  • demonstrate knowledge of how information technology impacts the success of a business

  • Candidates demonstrate the ability to:
  • multi-task within all contact channels including phone calls, emails and chat
  • navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
  • communicate effectively and efficiently (verbally and in writing)
  • organize and manage time efficiently while paying attention to detail
  • think big picture and as an entrepreneur
  • work independently/solve problems with limited direction and support
  • embrace and champion change
  • remain open and responsive to coaching and feedback provided by a variety of individuals
  • act with integrity; promote and model the core values
  • take ownership of their personal growth and development, as well as that of performance
  • maintain a professional and positive demeanor
  • adhere to assigned schedule

Meet Some of HP's Employees

Elizabeth B.

Product Manager

Elizabeth focuses on the HP consumer experience, scaling best practices across premium consumer notebooks, testing products before public release, and crafting the compelling story of their design and performance for press workshops.

Ramsey A.

Product Manager

Ramsey leads the U.S.-wide HP Premier Upgrade Program. This new consumer program spreads the cost to own HP’s top devices over 24 months at 0% APR, with a new device every two years.


Back to top