Indigo AMS HW Product and Application Manager

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Job Duties
Applies advanced subject matter knowledge to manage service product managers in solving common and complex business/technical issues within established policies. Manage Application Engineers . Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors complex NPIs . Work may involve strategic issues. Recruits and supports development of direct employees.

Job Description

  • Full responsibility for NPI
  • Accountable for the success of HP Indigo 8000 20000 and 30000 customers.
  • Responsible to map and execute plans for improving service organization KPI per product.
  • Accountable to improve E2E L&P knowledge in all service organization.
  • Accountable to manage effectively Mega Project.
  • Establish relationship with customers, Sales and other Service organizations.
  • Collaborate with escalation team to execute knowledge transfer plans.


Education and Experience Required:
  • Minimum Bachelor's degree or equivalent experience required.
  • Relevant experience in customer support industry with proven managerial abilities


Knowledge and Skills Required:

• Ability to work in high stress mission critical support environment for extended periods

• Understanding of full range of HP Indigo Services (preferred)

• Knowledge of Mission Critical products and services.

• Thorough knowledge of industry drivers relating to TCE.

• Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.

• Adept at leading and managing teams.

• Capable of leading high performing teams under tough deadlines, to meet customer's expectations.

• Strong communicator skills (verbal and written).

• Highly motivated and dedicated.

Impact/Scope

• Ability to influence different functions and sub-regions.

• Responsible for meeting overall escalation KPI goals

• Lead and manage teams in implementation and delivery of multiple programs within country.

• Capable of building support solution per customer need.

• Develops and implements departmental plans and goals, including customer satisfaction initiatives.


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