HP indigo service manager

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of non-exempt/exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages and monitors high-end operational/tactical activities of Staff. Staff members'primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.

Additional Guidance/Criteria:

  • Directs and controls activities within a sub-region or Region.
  • Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers.


  • Drives high-impact business plan development that enables the execution of business strategies (e.g., implementing new growth initiatives, reducing costs).
  • Leads complex business planning initiatives, including M&A integration projects at global and cross-business unit levels.
  • Directs and prioritizes large, highly complex business planning projects by monitoring deliverables and milestones, including developing contingencies to minimize risks and maximize success.
  • Partners with high-level client business leaders on a wide range of business issues, including risk management, implementation tactics, and new opportunity development.
  • Oversees budget management for multiple, complex plans and projects and is accountable for adhering to stated budgets.
  • Oversees the development of project guidelines, plans, objectives, and deliverables.
  • Influences high-level business leaders by presenting compelling analyses and recommendations for optimizing business performance.
  • Leads multiple large cross-functional teams and communications to facilitate projects and ensure timely delivery to clients.
  • Provides innovative thought leadership and shapes the knowledge base across multiple businesses, functions, or regions.
  • Provides strong leadership including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives.
  • Oversees and manages the allocation of tools and resources to support team efforts.
  • Partners with high level client business leaders to integrate plans across multiple businesses.

Education and Experience Required:

Typically 10+ years experience in strategy, planning, operations, finance, or related functional area. Previous people leadership experience, preferably in a global, cross- functional environment. Advanced university degree (e.g., MBA) or demonstrable equivalent.

Knowledge and Skills:

  • Excellent analytical thinking, analysis, and problem-solving skills.
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives.
  • Superior business acumen, technical knowledge multiple business units, and extensive knowledge in applications and technologies.
  • Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills.
  • Excellent project management skills, including time and risk management, and project structuring.
  • Advanced relationship management skills, including partnering and consulting.
  • Advanced leadership skills, including coaching, team-building, conflict resolution, and management.
  • Ability to identify and draw on leading-edge analytical tools and techniques to develop creative approaches and new insights to client issues.
  • Ability to independently draft and present client deliverables, recommendations, and communications strategies.
  • Ability to manage human capital in a virtual and global environment to drive workforce development and achieve desired results.

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