Global Social Care Strategic Program Manager

Job Description

  • Uses knowledge of industry- and market- trends and customer insights to create innovative social support strategies and business models that match the needs of today's and tomorrow's customers .
  • Define and design the social support strategic programs roadmap and facilitate project prioritization
  • Develop a comprehensive set of strategic recommendations to optimize social support performance aligned with Customer Support strategic directions
  • Collaborate across businesses, functions, and regions to align social support strategy and related programs with regional Customer Support needs and GBU requirements
  • Actively engage and collaborate with other digital (support) teams to drive to a common customer experience
  • Provide program management mentoring and guidance to functional team

Knowledge and Skills:

  • Exceptional analytical skills, ability to use a variety of techniques to develop actionable customer- and business insights from multiple data sources.
  • Understanding of trends in social-, self-service- and digital- technologies and capabilities.
  • Affinity and strong experience with Social Medias Platform, Programs, Tools.
  • Proven program management and change management skills. Strong understanding of business planning methods and financial modelling.
  • Strong communication skills to report out at executive level.
  • Strong Experience with Program Managing global and regional teams
  • Ability to exercise independent judgment, be proactive, and make decisions independently
  • Demonstrates an in-depth knowledge of key HP Services and Customer Support operational policies, processes and methodologies applicable to project management.
  • Has an extensive understanding of critical project management techniques.
  • Recognized as a leader in the HP S PM Professions community.

Education and Experience Required:

  • First level university degree.
  • Advanced degree preferred.
  • 10 years experience in project management or in like roles/businesses.

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