This is a firmware engineering position working as a member of the Current Product Solutions Engineering team. The CPSE team supports Inkjet-based printing products, working to resolve customer found issues, fulfilling product customization requests, and deploying new features and solutions on existing products. This engineer will possess the skills to troubleshoot and triage firmware issues. An Ideal candidate will also have program management skills to be able to work with firmware development teams across the globe to develop and deploy firmware and software solutions for HP Inc.'s printing products.
Attends meetings with the customer satisfaction and pre-sales support teams to learn about issues and new feature requests for our products.
Is able to triage found problems in order to understand the root cause; may code firmware changes to address them.
Manages the product firmware and software change release process leading to firmware and software releases.
Learn our product firmware architectures and understand them.
Is able to communicate with development teams across the globe to make needed firmware and software changes; will require a willingness to work some evening hours.
Is able to make firmware changes and build product firmware.
Education and Experience Required:
Bachelor's or Master's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent.
1 to 2 years of experience is desirable.
Knowledge and Skills:
Experience or understanding of firmware design tools and languages, including source code control.
Understanding of firmware and hardware design principles.
Good analytical and problem solving skills.
Understands C and C++.
Experience with Linux is desirable.
Understanding of basic testing, coding, and debugging procedures.
Excellent written and verbal communication skills; mastery in English and local language.
A passion for doing our best for our customers.
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