Field Technical Support Representative

Acquires job skills and becomes familiar with company policies and procedures to complete routing assignments/tasks. Basic understanding of the general/technical aspects of the job. Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. Allocates own time efficiently as detailed by supervisor. Normally receives detailed instructions on all work.

Responsibilities:

  • Interact with Customer to ensure Customer satisfaction following established procedures.
  • Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
  • Deliver standard services.
  • Uses data from known resources to ensure customer product needs are met.

Education and Experience Required:

  • Minimum High School/Vocational School or equivalent certification.

Knowledge and Skills:

  • Relevant product/company knowledge.
  • Moderately basic troubleshooting skills.
  • Basic analytical and communications skills.
  • Proficient in professional oral, and telephone communication skills.
  • Ability to gather relevant information systematically, and identify needs and solve problems following the instruction.
  • Ability to maintain ongoing relationships with customers, peers and support partners.
  • Ability to effectively interact and communicate with people at operational level.
  • Perform reporting and administrative functions.
  • Manage time effectively.

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