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HP

Event Management Agent

  • Operate by logging into Avaya System.
  • Control different Tools such as CDAX, Click Schedule, SAP, and Easitool in order to perform field resource allocation/scheduling and inventory research.
  • Manage the Field Engineer calendar and select the appropriate resource with the correct product skills according to the region in which the customer is located.
  • Process cases by contract priority.
  • Analyze part descriptions to find Alternative Parts Solutions.
  • Evaluate exceptions to deliver the part, according to customer needs and entitlement.
  • Take care of urgent request from stakeholders and management.
  • Respond calls from internal or external customers to provide information about onsite and part status.
  • Establish contact with Stakeholders by phone, email or through internal chat, of the respective scenarios in order to take additional steps to solve customer problems.
  • Utilize databases to match HP obligations against customer contracts.

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Job ID: 2c9302c9464c25c08b4dae76476d5518
Employment Type: Other

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