EMEA GSS Technical Trainer – Product Specialist

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The HP Indigo EMEA Graphics Academy (training center) is looking for candidates for a position as Technical Trainerfor Materials & Embellishments.

  • Deliver training to customer operators and field service engineers, with a focus on materials, finishing and graphic embellishment applications for the Indigo ws6x00 & 8000
  • Understanding of ink jet technology, with the ability to develop to operating and servicing ink jet technology, along with label finishing (lamination/varnishing/foil stamping etc.)
  • Understanding of materials and their treatment (priming)
  • Collaborate with trusted partners (GBU, GTM or Service) to develop engaging content suitable for a variety of delivery methods (Face-to-face, webinar, self-paced or mobile learning)
  • Optimize press working parameters, according customer production needs, considering press technology, specifications, finishing, business goals and production line end to end
  • Address customer needs in a quick manner that is in line with the company mission, values and financial objectives
  • Become subject matter expert
  • Able to provide best practices for: press, consumables, maintenance, workflow, color management, applications, finishing
  • Maintain the training center environment to a production standard employing Lean Six Sigma methodologies.
  • Undertake periodic production support, installations and break-fix cases.
  • Knowledge development and sharing
  • Maintain good atmosphere, professional business relationships and communication with all stakeholders: customers, service, sales, category, marketing.


Responsibilities:
  • EMEA Technical trainer for Materials & Embellishments, mainly support for training, but also production support (onsite) for net new and installed base customers who will purchase the GEM
  • Knowledge development, sharing and distribution
  • Support and collaborate with Set up Team, Grow Team, TIER3 (service) and internally inside the Training team
  • NPI management:
    • lead and collaborate with the EMEA functions the introduction of new products & changes in the indigo products portfolio
    • included but is not limited to the implementation of GEM in the HP Graphics Academy
    • Provide feedback to GBU that is relevant for improving the customer experience concerning the product, training and course materials
  • Consult and train our customers on materials and finishing related topics for Labels & Packaging


Skills Required:

  • Minimum Diploma/Associate Degree (technical)
  • Minimum 4 years' experience with HP indigo products as Customer Engineer or other technical supporting activities. Proven activity with specific platform.
  • Material application knowledge and experience preferred
  • Web presses experience (ws6x00, 8000, 20000) will be an advantage
  • Inkjet technology experience preferred
  • Knowledge of material priming & finishing processes in Labels & Packaging industry
  • Capable of independent & self-sustained working mode
  • Ability to function under pressure, facing customer
  • Self-learner & good training capability
  • High level of English, speaking reading & writing , additional language - advantage
  • Customers engagement & communication
  • Good communication skills, verbal , writing , emails
  • High Technical skills & experience
  • Preferred location: western Europe
  • Basic skills in project management


Travel Requirements:

  • Traveling expected to be around 30%.
  • Willingness for immediate response.


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