Responsibilities:
- To analyze, evaluate and implement solutions that solve business problems in a Personal System environment to meet customers' needs.
- To give in-depth presentations on analysis performed on HP Personal System products quality issues
- Identify root cause and drive resolution to top issues in new products, current products and processes.
- Manages the RDR process of the products ensuring the deadlines are achieved and day-to-day functions of the program and related projects take place as required.
- Liaison to GBU customer satisfaction team on top issues, solutions, and escalations for one or more product lines or platforms.
- Participate and lead cross functional project teams to monitor and improve performance of AIR/NMU/RR/Re-Service rates
- Exercises independent judgment within generally defined policies and practices to identify and select a solution.
- Acts as a project leader providing direction to team activities and facilitates information validation and team decision-making process.
- Education and Experience Required:
- Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent.
- Strong data analytic capabilities proficiency in Microsoft Excel required.
- Experienced in developing business models and proven ability to manage large data sets.
- Typically, 4-6 years' experience.
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Knowledge and Skills:
- Strong analytical and problem solving skills.
- Excellent written and verbal communication skills; mastery in English and Spanish; Portuguese preferred.
- Excellent understanding of PC products, technologies, Operating Systems, Architectures, networking and related topics.
- • Strong engineering & troubleshooting skills, technical service and support experience.
- • Capable of analyzing complex problems along with large amounts of distributed data and deriving meaningful and actionable conclusions.
- Ability to collaborate across geographies.
- Level expert on Excel and macros, and programming & databases management preferred.
- Prefer familiarity with HP Financial internal data systems WMS & WARF.
- Leadership qualities: Sense of urgency, highly accountable, passion for customers, highly capable and innovative, and team player.