Credit & Collections Hub Manager

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of non-exempt/exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages and monitors high-end operational/tactical activities of Staff. Staff members'primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.

Additional Guidance/Criteria:

  • Directs and controls activities within a sub-region or Region.
  • Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

  • Manages employees and teams of employees up through the Manager 1 level, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions.
  • Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop.
  • Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment.
  • Negotiates with high value and high risk customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments.
  • Resolves issues with high value and high risk customers.
  • Proposes and implements structural changes for the organization that will make it more efficient.
  • Authorizes high-value write-off and credit grants.
  • Represents credit job family across organizations internally and externally.

Education and Experience Required:

  • First level university degree with a focus in business or economics; advanced degree in business preferred.
  • Typically 10+ years of experience in a credit or collection function.
  • Typically 5+ years of supervisory experience.

Knowledge and Skills:

  • Content master in the field of credit or collection with a strong systematic knowledge of accounting principles and internal processes and standards.
  • Excellent team management and people development skills.
  • Excellent and in-depth understanding of credit, finance, and risk mitigation tools.
  • Superior negotiation and relationship building skills.
  • Superior project management skills.
  • Superior ability to plan and prioritize.
  • In-depth knowledge of economic and political environment.
  • Excellent conflict management skills.

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