Credit & Collection Analyst - Federal Government

This position will be responsible for end to end collection management of a very critical and complex Government portfolio reporting to the Federal Collection Manager.

Duties include:

  • Research and reconcile customer accounts using multiple systems and tools, i.e. knowledge of SAP, Excel, Word, PowerPoint
  • Regularly communicates with customer to ensure timely payment of invoices and resolution of disputes
  • Monitors and maintains A/R while providing support to the internal and external HP partners and customers
  • Regularly updates Collections Manager and Credit Analyst to ensure visibility is maintained in regards to potential risk, i.e. past dues, pay trend, settlements
  • Maintain professional and timely communication with internal and external customers (preferably same day response)
  • Effectively communicates and escalates delinquent receivables and disputes to customers, internal partners, and/or management
  • Identifies, negotiates and implements payment solutions with customers while adhering to HP policies and procedures
  • Negotiates and prepares settlement agreements by working with internal and external partners
  • Minimizes bad debt through early identification of receivables "at risk"
  • Ensure that internal requirements are completed accurately and timely, i.e. accruals, write-offs, monthly BFT's
  • Review and follow policies and procedures to ensure audit compliance, i.e. Global Credit Policy, Americas Collections Processes, Sarbanes Oxley

Education and Experience Required:

  • First level university degree with a focus in business or economics
  • Typically 5 or more years of experience in collection, strongly preferred experience with federal government collection
  • Due to Federal requirement individuals performing Collection activity for Government portfolios must be a US Citizen.

Knowledge and Skills:

  • Intermediate written and verbal communication, negotiation, and conflict resolution skills.
  • Intermediate accounting knowledge.
  • Intermediate problem solving skills.
  • Basic computer skills.
  • Intermediate prioritization skills.
  • Basic understanding of risk mitigation tools.
  • Intermediate understanding of HP's order management process.
  • Intermediate understanding of HP's dispute management process.
  • Intermediate understanding of collection processes and financial concepts.
  • Intermediate influence skills.

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