Contact Center Operations Supervisor

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

HP has an impressive portfolio and strong innovation pipeline across areas such as:

  • blended reality technology - our unique Sprout by HP will change the way people do things
  • 3D printing
  • multi-function printing
  • Ink in the office
  • tablets, phablets, notebooks
  • mobile workstations

We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create!

If you are our Contact Center Operations Supervisorin Thailand, you will have a chance to

  • Supervise call center agents (first tier support)
  • Manage the service level of call center agents
  • associated processes.
  • Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
  • Collaborates with regions/WW regarding service and support planning, implementation and performance.
  • Responsible for revenue and margin contribution of one solution or related set of services.
  • Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
  • Leads key business initiatives in support of operational or financial improvement .

Are you a high-performer? We are looking for an individual with:

  • Typically first level university degree or equivalent work experience; advanced degree is a plus .
  • Minimum 5 years experience in managing call centers and call center operations
  • Knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
  • Technical understanding of IT products desired
  • Problem detection and analysis of root cause.
  • Leads teams to achieve results.
  • Proficiency with desktop applications and familiarity with financial reporting tools.
  • Influence within same team and level.

Meet Some of HP's Employees

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