Client Manager

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

HP is the world's leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization?s long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function. (TCP review board required in TCP families)

Responsibilities:

  • Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts.
  • Accountable for the financial performance of the contract - in terms of Revenue and Margin.
  • Margin and Growth potential on the portfolio of contracts.
  • Accountable for customer satisfaction with respect to annuity or outsourcing services.
  • Establishes yearly budgets and controls expenses to achieve financial goals.
  • Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions.
  • Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts.
  • Accountable for the financial performance of the contract - in terms of Revenue, Margin and Growth potential on the portfolio of contracts.
  • Accountable for customer satisfaction with respect to annuity or outsourcing services.
  • Establishes yearly budgets and controls expenses to achieve financial goals.
  • Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions.
  • Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer.
  • May hire, lead, inspire, and manage a small account team.
  • Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management. In this capacity, responsible for:
    • As appropriate to the contract agreement, assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
    • Directs the planning, assessment, and development of new business opportunities in partnership with HP sales.
    • Develops and nurtures senior mgmt or executive-level relationships with the customer.
    • Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan.
  • Pro-actively contributes to the customer's business improvement, planning, and budgeting process.
  • Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
  • Maintains effective communication with and between all functional areas of the account team, as well as with HP at large including its executive leaders.
  • Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, HP, service providers, and partners.
  • Leads the Customer Management Office which includes Account Delivery Manager.
  • Generates additional revenue thru "product pull thru" after an MS outsourcing.


Education and Experience Required:
  • Bachelors Degree or equivalent combination of education and experience. MBA preferred.
  • 3-5 years of Client Mgmt & 10 + years industry experience.
  • Track record of managing larger, somewhat complex portfolio of Annuity Services.
  • Experience in large revenue deals to include combination of multi-country/ business unit/product line.
  • Proven track record in business P&L management, financial concepts and contract law.
  • Experience managing a business in start-up and growth phases.
  • Experience in developing executive level customer relationships including very good negotiation, presentation, and communication skills at executive levels.
  • Proven track record in leading large, virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks. Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing.


Knowledge and Skills:
  • Demonstrate broad knowledge of corporate policies, products, markets and processes, and an understanding of general business management principles and practices, financial management, and multinational program management.
  • PMP certified preferred.
  • ITIL certified preferred.


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