Business Process Analyst

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Role and Responsibilities

  • Works cross-functionally with business and IT to address business issues and develop process and/or technical improvements.
  • Works cross-functionally within to support Sales Operations.
  • Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of low complexity, and understand business/customer impact.
  • Works closely with end-users to understand issues or to present potential solutions, gaining feedback.
  • Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team.
  • Documents processes for understanding and future reference.
  • Owns the research and data analysis for moderately complex projects.
  • Represents the needs of the business during process improvement projects.
  • Utilizes standard project management, process improvement and quality improvement methodologies as appropriate.
  • Views situations from a process perspective and constantly seeks ways to improve, streamline, reduce waste, etc.
  • Views problems as opportunities and approaches situations with a growth mindset

Education and Experience Required
  • First-level university degree or equivalent experience.
  • Typically 2-4 years of related experience in IT/business operations.
  • Typically 1-3 years of project management experience.

Knowledge and Skills
  • Broad knowledge of HP operational processes.
  • Ability to retrieve, manipulate and understand data. Present findings that support a business case using sound methodologies.
  • Intermediate understanding of core HP businesses and the revenue cycle.
  • Solid communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
  • Sound knowledge and experience in process area and able to suggest process improvements.
  • Basic project management skills.

Preferred Qualifications
  • Lean Six Sigma Green Belt training or certification

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