Business Operations Manager

Business Operations Manager I

Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order management, commit processes, logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, and optimization). Partners cross-functionally to develop, track and manage business metrics for the organization (includes availability, on-time delivery, supplier response time (SRTs), and inventory.

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment to identify and select a solution. Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations


Manages a broad range of complex processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations. Identifies opportunities for process improvement and develops recommendations.

Independently executes the demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.

Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.

Reviews performance metrics on a regular basis, identifying opportunities for improvement.

Contributes to priority projects with complex analyses and assists in developing recommendations

Communicates requirements and guidelines to the regional and global business unit planning teams.

Mentors junior-level staff.

Typically interacts with Managers and Directors.

Education and Experience

Must: Bachelor of Science or advanced degree in Operations Management, Supply Chain Management, or Industrial Engineering.

Want: experience in a supply chain/planning function.

Knowledge and Skills

Strong understanding of supply chain processes.

Very strong analytical and data modeling skills.

Very Strong communication and influencing skills.

Proven relationship management skills.

Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.

Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.

Strong business acumen and technical knowledge within area of responsibility.

Extensive understanding of Material Requirements Planning (MRP) and master scheduling

Thorough knowledge of inventory analysis

Developed leadership skills including team-building and conflict resolution and management

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