Business Billing Analyst

Responsibilities:

  • Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
  • Conducts and reviews highly complex operational analysis.
  • Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer/partner requirements.
  • Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).
  • Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
  • Typically partners with internal clients at peer level and above.

Education and skills required:

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
  • Excellent communication skills in English (e.g. written, verbal, presentation)
  • Developing consulting, negotiation and influence skills.
  • Superior research and analytical skills.
  • Good knowledge of Microsoft Office tools, particularly Excel
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
  • Basic financial and business acumen.
  • Ability to identify and implement customer-specific process improvements.

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