Advanced Technical Consultant

Key Duties and Responsibilities

  • As a ATC WW (Advanced Technical Consultant) will be responsible to manage Technically Relevant Latex accounts. Link with the rest of organization stakeholders: service, sales, marketing, management to drive the account growth in usage and IB
  • He/She will be responsible to evaluate, track and deliver any fixes / enhancements or customizations required
  • He/she will also link the new applications or HW to customer needs and will coordinate into the customer
  • As Latex Customer Development ATC (Advanced Technical Consultant), she/he will participate / lead activities to execute the Latex Knowledge Deployment Plan to the Regional / Country teams (pre-sales TCs, channel partners, end users). This role includes different areas as channel partner training, participation in Open Houses, end-customer trainings.
  • To participate in pre-sales activities: trade shows, channel partners open houses, Latex Academy, Reseller Events. Lead latex technology knowledge sessions, capturing new ideas to be reefed to the GBU into current products or under development.
  • To participate in post-sales critical customer escalations / on-site visits to optimize printer performance to end customer workflow, ensuring at the same time that the end-customer acquires this printer knowledge.
  • He/she will ensure that all learnings and customer needs are properly funneled to the GBU teams (Lab, Marketing, CA, CE…)

Job Requirements

  • This job requires very frequent traveling within the assigned Region/Customer especially around the Intro Time and Stabilization, in order to ensure the customer ramp up adoption is optimized
  • Bachelor's (or upper) Degree in Engineering discipline with: 1. 8+ years of working experience in Commercial and Industrial Large Format printing.
  • Superior customer focus:>4 years of proven customer-facing responsibilities on customer support escalation

management or pre-sales technical role.

  • Solid Technical Background: >4 years of applicable work experience & technical knowledge in DesignJet / Scitex

products. Solid knowledge on latex printing technologies

  • Proficient in System Workflows, End User applications: SW applications, post-processing systems: demonstrated

media profiling skills (color management, color pipeline). SW RIPs management at both end-customer and support level.

  • Broad experience in end-user applications: >4 years of demonstrated experience in end-user applications (textile,

vehicle wrapping, soft signage….)

  • Strong analytical skills: solid and demonstrable troubleshooting skills with ability to translate customer faced

symptoms into product issues

  • Strong Team Building: Able to build rapport with channel partners so that new ideas can be accepted smoothly; and to give/receive open and honest feedback in a positive attitude.
  • Excellent Communication: On top of fluent verbal and writing English, capable of defining detailed technical action

plans and to manage the communication strategy to end-users, ensuring engagement and approval from their side. Solid and demonstrated presentation skills.

  • Strong Technical Trainer skills: demonstrated experience providing technical trainings to channel partners, end users and sales audiences.
  • Proficient (written, spoken) in English + 2 more languages (based on each Region): EMEA (German, Spanish, Italian, French);

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