3DP WW Solution Services Marketing Manager
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HP's mission in 3D Printing business is to drive the next industrial revolution by changing how the world designs and manufactures. At HP 3D Printing, the future's yours to create! Know the Customer. Know the Technology. Connect the two to deliver innovative products to our customers. This is a unique opportunity to join the HP 3D Printing Solution Services group and work cross functionally to define and deliver industry leading services.
- Manage the WW functions of Services Segment Marketing, Category Management, New Service Introduction and Support Delivery Strategy
- Lead the overall services roadmap, portfolio definition, positioning and specifications
- Align services features and specifications with the customer/market needs and value proposition, and articulate business value of the service
- Partner cross-functionally with Product Marketing, Customer Assurance, Sales and Finance, as well as other product teams to understand their objectives & opportunities for alignment
- Define service and support delivery strategy, launch & implementation plans, and execute them in alignment with the WW Service Ops and Service Delivery Regions
- Manage the services lifecycle from inception through productization via the New Service Introduction process
- Partner with 3DP Marketing to properly drive services in the awareness, consideration and purchase phases.
- Define financial objectives and KPIs for each service and achieve the P&L goals
- Support business development efforts as needed
Experience, Knowledge and Skills:
- 8-10 years of experience in New Service Introduction, Product Marketing and Category Management
- Excellent communication and business problem solving skills
- Strong strategic thinker renowned for customer & technology centric product vision
- 3D printing advanced manufacturing or Industrial equipment experience is a bonus
- Seasoned at working with cross-functional teams including Service Delivery & Operations Sales, Marketing, Finance, Supply Chain, Customer Assurance, Finance, and Legal
- Agile and Entrepreneurial mindset
- Ability to lead in a matrix organization, Strong team player
- Mastery of English
- Job location: Barcelona
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