The 3D Business Process Engineer Lead will play a key role in the development, implementation and evolution of 3D business processes in the service and SW domain. The candidate needs to have a deep knowledge of services engineering, including HP business processes such as financing, delivery, sales and support operations.
Objectives:
- Be the trusted advisor to the 3D As Services business with knowledge of PaaS program, service delivery & infrastructure, supporting systems & processes, methodologies, and tools.
- Define and document As Service business processes required for PaaS and future offers. (pre-subscription, subscription, customer success management, post subscription)
- Work with the development and R&D team to identify tools & infrastructure required.
- Utilize new relevant service methods and processes. Consider off the shelf solutions in addition to traditional options. Choose manual as needed ensuring resources are aligned and committed.
- Create and maintain the end-to-end process flows for each pilot country. Share and validate flows with Distribution, Resellers, Core Team, Delivery Ops team and others.
- Ongoing healthy management with business operations partners.
- Engage early in the process to jointly own processes and deliverables.
- Identify and qualify impact of HP business process and infrastructure changes.
- Partner with numerous in country resources to define infrastructure requirements, systems, support staff and identify process gaps. Build processes to close gaps.
- Partner with Distribution, Resellers, HPFS, and others to understand and document end state requirements. Identify process gaps and build processes to close those gaps
- Manage compliancy, taxes and appropriate Financial Recognition working with 3D finance and legal.
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Responsibilities:
- Leads and develops service system and processes over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and operations readiness and associated processes.
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
- Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business.
- Provides mentoring and guidance to peers and lower level employees.
Education and Experience Required:
- Typically 12+ years to demonstrate mastery of Service Business Management.
- Advanced experience in several of the related disciplines of delivery, services processes, solution architecting or business operations
Knowledge and Skills:
- High knowledge of IT and services industry.
- In-depth and broad knowledge of company organization, functions, culture, HPS services portfolio, routes to markets, and end to end processes.
- Highly developed problem solving abilities.
- Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.
- Ability to correctly design reports and interpret their output.
- Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.
- Excellent presentation skills. Highly developed negotiation/ influencing skills
- Thinks outside of the box with a service first approach.
- Work effectively in a highly dynamic and forming environment including across functions of the company and the business