3D Services Business Process Lead

The 3D Business Process Engineer Lead will play a key role in the development, implementation and evolution of 3D business processes in the service and SW domain. The candidate needs to have a deep knowledge of services engineering, including HP business processes such as financing, delivery, sales and support operations.

Objectives:

  • Be the trusted advisor to the 3D As Services business with knowledge of PaaS program, service delivery & infrastructure, supporting systems & processes, methodologies, and tools.
  • Define and document As Service business processes required for PaaS and future offers. (pre-subscription, subscription, customer success management, post subscription)
  • Work with the development and R&D team to identify tools & infrastructure required.
  • Utilize new relevant service methods and processes. Consider off the shelf solutions in addition to traditional options. Choose manual as needed ensuring resources are aligned and committed.
  • Create and maintain the end-to-end process flows for each pilot country. Share and validate flows with Distribution, Resellers, Core Team, Delivery Ops team and others.
  • Ongoing healthy management with business operations partners.
  • Engage early in the process to jointly own processes and deliverables.
  • Identify and qualify impact of HP business process and infrastructure changes.
  • Partner with numerous in country resources to define infrastructure requirements, systems, support staff and identify process gaps. Build processes to close gaps.
  • Partner with Distribution, Resellers, HPFS, and others to understand and document end state requirements. Identify process gaps and build processes to close those gaps
  • Manage compliancy, taxes and appropriate Financial Recognition working with 3D finance and legal.

Responsibilities:

  • Leads and develops service system and processes over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and operations readiness and associated processes.
  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
  • Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
  • Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business.
  • Provides mentoring and guidance to peers and lower level employees.

Education and Experience Required:

  • Typically 12+ years to demonstrate mastery of Service Business Management.
  • Advanced experience in several of the related disciplines of delivery, services processes, solution architecting or business operations

Knowledge and Skills:

  • High knowledge of IT and services industry.
  • In-depth and broad knowledge of company organization, functions, culture, HPS services portfolio, routes to markets, and end to end processes.
  • Highly developed problem solving abilities.
  • Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.
  • Ability to correctly design reports and interpret their output.
  • Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.
  • Excellent presentation skills. Highly developed negotiation/ influencing skills
  • Thinks outside of the box with a service first approach.
  • Work effectively in a highly dynamic and forming environment including across functions of the company and the business

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