Customer Service Representative

You are a friendly and goal oriented individual who is dedicated to ensuring Houzz customers and vendors have a great experience on our site. You are an excellent problem solver and communicator who loves helping others. You remain calm under pressure and can convert challenging situations into positive experiences. You are understanding and deeply care about satisfying customers.

Responsibilities Include, But Are Not Limited To:

  • Assist Houzz customers with placing new orders on Houzz
  • Work with vendors and manufacturers to answer product questions
  • Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz
  • Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience
  • Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues
  • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture

Requirements

  • Previous experience working with customers/clients
  • Superior customer service skills
  • Excellent written and oral communication skills
  • Strong computer skills
  • Keen attention to detail
  • Excellent multi-tasker
  • Ability to think on your feet, with exceptional problem solving abilities
  • Team oriented, helpful, professional, focused and positive
  • Bachelor’s Degree Preferred

#Keywords: Customer Service, Support, Sales, Marketing, E-Commerce, Public Relations, entry level, communications, administrative coordinator, recent grad, new grad, entry level

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